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Treat your clients with charming top quality service and personalized attitude 
in cozy atmosphere of hotel Phoenix in Zagreb!

We are 4 **** hotel and we know that The quality of service in hotel industry is an important factor of successful business. Our always bright and smiling staff is extremely friendly and professional, with an aim to satisfy every wish of our guests, understanding and individual attention is given to each one.

From A to Z we are very proud for:

Availability

Product or service is easily available

Behaviour

Kindness, good manners and care of the personnel towards clients

Communication

Clients receive information on all products and services in the language they can understand

Duration

Performance, service result or product last longer

Effects

Product or service produces the expected  effect of satisfaction

Engagement

The personnel shows understanding and gives individual attention to each client

Expertise

The personnel has the necessary knowledge and skills to produce and provide services

Guarantee

The personnel is polite, kind and educated

Humanity

Product or service are provided so as to preserve dignity and self-respect of the client

Reliability

Capability to sell products or provide services in a discreet and reliable manner

Responsibility

Definite duration of product sale or providing of services

Safety

Product or service are provided in the safest possible way, without any kind of risk or danger

Standard

Products and services are up to the standard

Zodiac

We are perfectly suitable for all zodiac signs!

That all of the above is truth You can see from the reviews  of our clients:

"Very modern hotel in a great location, the beds are extremely comfortable for sleeping. Excellent breakfast, free internet ... Staff polite and professional, definitely a place that I will recommend to my friends."

"This hotel is really nice. New furniture and great wellness, Location is great if you are with your car. The breakfast is really good. The wellness is very highly maintained. I highly recommend this hotel!"

Phoenix Hotel reservations and sales Sesvetska cesta 29, 10 360 HR - Zagreb Sesvete, Tel: +385 1 2006 333 hotel@phoenix.hr.
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