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    Personal data privacy statement

    Data protection declaration

    The protection of your personal data is of prime importance to us. We therefore process your data exclusively in accordance with legal directives. In this data protection information, we present the most important aspects of data processing in the context of our website. 



    Name and address of the responsible party

    The responsible party in relation to the General Data Protection Regulation (GDPR) and other national data protection laws of the member states, as well as further data protection regulations is: 

    Hotel Phoenix
    Sesvetska cesta 29
    10360 Zagreb



    General information about data processing


    1. Processing scope of personal data

    In principle, we only gather and use personal data insofar as it is required for providing a functional website, as well as our content and services. As a rule, the gathering and use of the personal data of our users is only after consent by the user. An exception applies in cases in which the obtaining of prior consent is not possible for substantiated reasons and the processing of the data is permitted by legal provisions. 



    2. Legal basis for the processing of personal data
    If we obtain consent from the person in question for the processing of personal data, Art. 6 Par. 1 lit. a of the General Data Protection Regulation (GDPR) serves as a legal basis for the processing of personal data. 
    In the processing of personal data that is required for fulfilling a contract whose contract party is the person in question, Art. 6 Par. 1 lit. b GDPR serves as a legal basis. This also applies to processing procedures required for carrying out pre-contractual measures. 
    If the processing of personal data is required for fulfilling a legal obligation that our company is subject to, Art. 6 Par. 1 lit. c GDPR serves as a legal basis. 
    If processing is necessary to safeguard a justified interest of our company or a third party and if the interests, basic rights and basic freedoms of the affected person do not outweigh the aforementioned interest, Art. 6 Par. 1 lit. f GDPR serves as the legal basis for the processing. 



    3. Data deletion and storage period
    The personal data of the affected person is deleted or blocked as soon as the purpose of storing it no longer applies. Storage beyond this can occur if determined by the European or national legislature in Union regulations, laws or other directives that the responsible party is subject to. Data is also blocked or deleted if a storage period prescribed by the mentioned norms expires, unless there is a requirement for further storage of the data for conclusion or fulfilment of a contract.



    Provision of the website and generation of log files


    1. Description and scope of data processing

    Every time our Internet page is accessed, our system automatically gathers data and information from the computer system of the accessing device. 
    The following data is hereby gathered: 

    – Information about the browser type and the version used 
    – The operating system of the user 
    – the Internet service provider of the user 
    – The IP address of the user 
    – Date and time of access 
    – Websites from which the system of the user reaches our webpage 
    – Websites that are accessed from the user’s system through our website 

    The data is also stored in the log files of our system. Storage of this data together with other personal data of the user does not occur. 



    2. Legal basis for data processing

    The legal basis for the temporary storage of data and the log files is Art. 6 Par. 1 lit. f GDPR. 



    3. Purpose of data processing

    The temporary storage of the IP address by the system is necessary to enable a provision of the website to the user’s device. The IP address of the user must remain stored for this purpose for the duration of the session. The storage in log files is to ensure the functionality of the website. In addition, the data serve to optimise the website and to ensure the security of our technical information systems. There is no evaluation of the data for marketing purposes in relation to this. 
    Our justified interest in data processing according to Art. Par. 1 lit. f GDPR also lies in these purposes. 



    4. Duration of storage

    The data is deleted as soon as it is no longer necessary for attaining the purpose of its gathering. In the case of gathering data for making the website available, this is the case when the particular session has ended. 
    In the case of storing the data in log files, this happens at the latest after 7 days. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated, so that it is no longer possible to assign them to the accessing client. 



    5. Objection and elimination possibility

    The gathering of data to make the website available and the storing of data in log files is absolutely necessary for operating the webpage. There is no possibility of objection or opt-out by the user. 



    Contact form and e-mail contact

    There is a contact form on our webpage that can be used for electronic contact. If a user makes use of this possibility, the data entered in the input fields is transmitted to us and stored. 
    In addition, the IP address of the accessing device and the date and time of registration are gathered upon registration. 
    Your consent is obtained for the processing of the data as part of the sending procedure and you are referred to this data protection declaration. 
    Alternatively, it is possible to make contact via the provided e-mail address. In this case, the personal data of the user transmitted with the e-mail is stored. 
    If you contact us via the contact form on our webpage or by e-mail, your input data is stored for 12 months for the purpose of processing the enquiry and in case of follow-up questions. 
    In relation to this there is no passing on of data to third parties. The data is used exclusively for processing the conversation. 



    Registration function for requesting offers

    The data entered for the purpose of registration is stored and used for the purposes of making use of the offer. 
    You can be sent information by e-mail relevant to the offer or registration, such as changes to the scope of the offer or technical circumstances. 
    The gathered data can be seen on the entry form for the registration. It includes name, telephone number, postal address, e-mail address, IP address. 
    The data is not passed on to third parties in connection with the data processing for requesting offers. 



    Bookings or booking enquiries for requesting orders

    The data entered in relation to a booking or booking enquiry is stored and used for the purposes of booking or, in the case of a booking enquiry, to send an offer. 
    You can be informed by e-mail about matters relevant to the offer, such as changes to the scope of the offer or technical circumstances. 
    The gathered data can be viewed on the entry form relating to the booking or booking enquiry. It includes name, telephone number, postal address, e-mail address, IP address, travel dates and your optional additional comments.




    You have the option of subscribing to our newsletter through our website. To do so, we require your e-mail address, your name and your declaration that you agree with receiving the newsletter. 
    To provide you with targeted information, we also gather and process voluntary information e.g. address data, areas of interest etc., depending which newsletter you are subscribing to. 
    In addition, the IP address of the accessing device and the date and time of the registration are gathered when you register. 
    As soon as you have registered for the newsletter, we send you a confirmation e-mail with a link to confirm the registration. 
    If you purchase goods or services on our webpage and state your e-mail address, we may subsequently use this for sending a newsletter. In such a case, the newsletter exclusively contains direct advertising for our own similar goods or services. 
    You can cancel the newsletter subscription at any time by clicking on the corresponding unsubscribe link in the newsletter or alternatively by contacting us by e-mail. We then delete your data immediately in relation to the newsletter mailing. No data is passed on to third parties in connection with data processing for the mailing of newsletters. The data is used exclusively for sending the newsletter. 




    Our website uses so-called cookies. These are small text files that are deposited on your end device with the help of the browser. They do not cause any damage. We use cookies to make out website user-friendly. Some elements of our webpage require that the accessing browser can still be identified after changing pages. 
    Some cookies remain stored on your end device until you delete them. This type of cookie contains a characteristic character string that enables a clear identification of the browser when accessing the webpage again. 
    If you do not want this, you can set your browser so that it informs you of the placing of cookies and you only allow it in individual cases. 
    When deactivating cookies, the functionality of our website can be compromised. 



    Google Analytics

    This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of the use of the website. The information generated by the cookie about your use of the website is generally transmitted to a Google server in the USA and stored there. The IP address transmitted from your browser in the context of Google Analytics is not merged with other Google data. In addition, we have extended Google Analytics on this website with the code “anonymizeIP”. This guarantees the masking of your IP address, so that all data is gathered anonymously. Only in exceptional cases is the full IP address conveyed to a Google server in the USA and abbreviated there. 

    On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about website activities and to provide further services to the website operator associated with website use and Internet use. You can prevent the storing of cookies through a corresponding setting of your browser software. However, we would like to point out that in this case you may not be able to use the full scope of all the functions of this website. 

    In addition, you can prevent the gathering and processing by Google of the data generated by the cookie and relating to your use of the website (incl. your IP address) by downloading and installing the browser plugin available at the following link: 
    As an alternative to the browser add-on, especially for browsers on mobile end devices, you can also prevent the gathering through Google Analytics by clicking on this link. An opt-out cookie is set that prevents the future gathering of your data when visiting this website. The opt-out cookie only applies in this browser and only for our website and is deposited on your device. If you delete the cookies in this browser, then you must set the opt-out cookie again. 

    We also use Google Analytics to evaluate data from double-click cookies, as well as AdWords. If you do not want this, you can deactivate it via the ads preferences manager 
    ( https://www.google.com/settings/ads/onweb/?hl=de). 

    We use Google Analytics, including the functions of Universal Analytics. Universal Analytics allows us to analyse the activities on our pages across devices (e.g. for access via laptop and later via tablet). This is enabled by the pseudonym allocation of a user ID to a user. Such an allocation occurs for example if you register for a customer account or log in to your customer account. However, no personal data is forwarded to Google. Even if Universal Analytics adds additional functions to Google Analytics, it does not mean that a restriction of measures for data protection, such as IP masking or the browser add-on, is associated with it. 


    Google Maps

    This website uses the “Google Maps and route planner” of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”) to present and calculate geographical information and arrival routes. Through Google Maps, data about your use of this website can be transmitted to website, gathered and used by Google. You can prevent such a data transmission if you deactivate “Javascript” in your browser. In this case, however, no maps can be displayed. By using this website and not deactivating “Javascript”, you are declaring your consent to your data being processed by Google for the purpose above. You can find further information about how “Google Maps” and the route planner use your data, as well as the Google data protection declaration at: https://www.google.com/intl/de_de/help/terms_maps.html 



    Social media buttons

    On this website, users can share a variety of content quickly and easily on social networks such as Facebook, Twitter, Pinterest, Instagram or Google and/or follow our postings on social networks. Our social buttons allow users to use these services, whilst still safeguarding their privacy. 
    This allows users to post or follow content on social networks conveniently, without their generating complete surf profiles. 
    Our social buttons only establish direct contact between social networks and users when they clock actively on the share button. 

    If users use our social buttons, then the data protection declarations of the respective social network apply – detailed information about their data protection conditions can be found here: 

    Facebook: https://www.facebook.com/policy.php 
    Instagram: https://instagram.com/about/legal/privacy/ 
    G+: https://www.google.com/intl/de/policies/privacy/ 
    Pinterest: https://about.pinterest.com/de/privacy-policy 
    Twitter: https://twitter.com/de/privacy 


    +1 button for Google+

    This website uses the “+1? Button of the social network Google Plus, which is operated by 
    Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button is identified by the sign “+1? On a white or colour background. 

    If a user accesses a website that contains such a button, the browser builds a direct connection with the Google servers. The content of the “+1? Button is transmitted by Google directly to its browser and incorporated into the website. The provider therefore has no influence on the scope of the data that Google gathers with the button. According to Google, without a click on the button no personal data is gathered. Such data, including the IP address is only gathered and processed or members who are logged in. 

    The purpose and scope of the data gathering and the further processing and use by Google, as well as your associated rights and settings for protecting your privacy, are detailed in Google’s data protection specifications for the “+1? Button: 

    https://www.google.com/intl/de/+/policy/+1button.html and the FAQ: https://www.google.com/intl/de/+1/button/ 



    Incorporation of third-party services and content

    It can happen that third-party content, such as YouTube videos, Google Maps map material, RSS feeds or graphics from other websites are incorporated within this website. This always assumes that the providers of this content (hereinafter referred to as “third-party providers”) are aware of the IP address of the users, as without the IP address they could not send the content to the browser of the respective user. The IP address is therefore necessary for presenting this content. We do our best only to use such content whose provider only makes use of the IP address to supply content. However, we have no influence on whether the third-party provided stores the IP address e.g. for statistical purposes. Insofar as we are aware of this, we inform users accordingly. 



    Your rights

    You have basic rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data contravenes data protection law or your data protection rights have been infringed in any other way, you can complain to the regulatory authority. 



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