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    Hotel Phoenix Online Privacy Statement

    Our Mission

     

    At Hotel Phoenix , we are dedicated to protecting your privacy and safeguarding your personally identifiable information. Hotel Phoenix’s mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly. Hotel Phoenix is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.

     

    We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us.

     

    TYPES OF INFORMATION WE COLLECT:

     

    Hotel Phoenix collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests’ and visitors’ needs. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products, (iii) registering for program membership, (iv) submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

     

    PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE:

     

    Collection & Use

     

    Hotel Phoenix is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

     

    •  providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)

     

    •  marketing and communications with you in relation to the products and services offered by Hotel Phoenix, our strategic marketing partners, and other trusted third parties

     

    •  performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities

     

    You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

     

    Processing and Disclosure

     

    In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your PII to Hotel Phoenix’s affiliates, and properties within the Hotel Phoenix system. As a general practice, Hotel Phoenix does not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the Hotel Phoenix system. Situations in which Hotel Phoenix may disclose your information to others include:

     

    •  when we have received your consent to do so

     

    •  in situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a vacation package)

     

    •  when companies or services providers that perform business activities on behalf of Hotel Phoenix require such information (e.g., credit card processing, customer support services, market research administration or database management services)

     

    •  when a hotel or other property leaves the Hotel Phoenix system and access to your PII is necessary to facilitate business operations or meet contractual obligations

     

    •  in the event Hotel Phoenix is merged or acquired by another company

     

    •  to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order

     

    •  in case of emergency such as to safeguard the life, health, or property of an individual

     

    If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.

     

    CONSENT:

     

    As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Hotel Phoenix products and services, or upcoming Hotel Phoenix special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Hotel Phoenix directly.

     

    In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Hotel Phoenix may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

     

    ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION:

     

    Some types of information may be stored indefinitely on “back up” systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.

     

    SECURITY SAFEGUARDS:

     

    Hotel Phoenix recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All Hotel Phoenix owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including “firewalls” and the use of up to 128-bit encryption based on a Class 3 Digital Certificate. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

     

    ON-LINE TECHNOLOGIES:

     

    Hotel Phoenix may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to a Hotel Phoenix web site.

     

    Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Hotel Phoenix cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

     

    Hotel Phoenix also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Hotel Phoenix may use this information to improve marketing programs and content.

     

    LINKS TO OTHER WEB SITES:

     

    In order to anticipate your needs, Hotel Phoenix provides links to other web sites for your convenience and information. Hotel Phoenix is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Hotel Phoenix will protect your information on Hotel Phoenix owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

     

    MINORS:

     

    Hotel Phoenix does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Hotel Phoenix marketing communications.

     

    CONTACT US:

    If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Hotel Phoenix in the future, you can contact us:

     

    by e-mail:

     hotel@phoenix.hr

    by telephone:

    by fax:

     +385 1 2006 333

    +385 1 2008 114

    by writing to us at:

     

     Hotel Phoenix Savska cesta 29
    HR 10360 Sesvete
    CROATIA

     

    UPDATES TO THE PRIVACY STATEMENT:

     

    Hotel Phoenix may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.

     

    Revised: September 27, 2007

     

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